Frequently asked questions

Is Epsilos a SaaS platform?

Yes. With the standard e-commerce and ready website packages, Epsilos is a fully managed service: hosting, servers, updates and backups are on Epsilos; you manage your store and content from a browser-based panel.

Can I install it on my own server?

The standard packages do not include installation on your own server; Epsilos handles hosting. Different models exist for enterprise and reseller scenarios: contact the sales team.

Can I use my own domain?

Yes. You can connect your existing domain or register a new one through Epsilos.

Do I own my data?

Yes. Your content and data are yours and can be exported under the terms of your contract.

Does my site depend on Epsilos being online?

No. Your licence is validated locally on your own site: the licence key it holds is checked with a cryptographic signature, without contacting Epsilos on each request. If Epsilos’s infrastructure were unreachable, your site keeps running. With the managed packages hosting is on Epsilos anyway; this matters most when you run Epsilos on your own or a partner’s infrastructure.

Can my licence be used on another site?

No. Your packages and add-ons are licensed to your domain. A licence key issued for one installation will not activate on a different domain, so your setup cannot be copied or resold.

Does the licence expire?

A licence has a term and continues by renewal, like a subscription. With the managed packages Epsilos handles renewal; if you self-host, you enter the renewed licence key in the panel.

Which payment methods are supported?

Standard card schemes (Visa, Mastercard, American Express) plus regional payment gateways with installment support, and multi-currency pricing with live exchange rates. Available gateways depend on the markets you sell in.

Do I need technical knowledge?

No. All management is done from a visual panel. Pages are built with a drag-and-drop designer, no coding required.

Can I change the theme later?

Yes. The active theme is switched instantly from the panel; your content and data are not affected.

Can I try it first?

Yes. You can open a free demo account and get a personalised presentation from the Epsilos team: epsilos.com.

How is support provided?

Email support (support@epsilos.com) with a response time within 12 hours, plus live chat during business hours. Every account also gets a personalised onboarding presentation.